Disaster Case Management

Disaster Case Management (DCM) is a partnership between a disaster case manager and a citizen impacted by a disaster to help in the long-term with their disaster-caused needs—whether these are financial, physical, or emotional. Case managers work with individuals to develop and carry out an Individualized Recovery Plan, with a focus on problem solving and connection to resources and services.

Services Offered

• Assist eligible citizens with their disaster-caused unmet needs.
• Assist citizens in problem solving.
• Long-term needs may include financial, physical, emotional or spiritual well-being.

Implementation Process

Once a citizen is considered eligible by their disaster case manager, the implementation process will begin. The objective of this process is for disaster case managers to:

• Create relationships with eligible citizens to assess unmet needs and identify resources and support services.
• Assist each citizen to develop an Individualized Recovery Plan (IRP); which is goal-oriented and outlines step-by-step actions.
• Locate and connect citizens with available resources and support services.
• Conduct follow-up activities to monitor progress, advocate for issues and document results and closure during the citizen’s recovery process.

Our Steps

1. Conduct and propose a recovery partnership.
2. Set up an in-person meeting.
3. Listen and assess all concerns.
4. Identify unmet needs.
5. Problem solve and match needs to resources and support services.

Report Alleged Fraud in an Office of Resilience Program

There are multiple ways to report fraud, waste, abuse, mismanagement, or misconduct within or involving a state agency.

Call SCOR's Audit Hotline: 1-844-506-5436

Call the State Inspector General at 1-855-723-7283 (1-855-SC-Fraud), or visit the State Inspector General's website to file a complaint online.