Disaster Case Management
Disaster Case Management (DCM) is a process that involves a partnership between a disaster case manager and a citizen to develop and carry out an Individualized Recovery Plan.
- Assist eligible citizens with their disaster-caused unmet needs.
- Assist citizens in problem solving.
- Long-term needs may include financial, physical, emotional or spiritual well-being.
Once a citizen is considered eligible by their disaster case manager, the implementation process will begin. The objective of this process is for disaster case managers to:
- Create relationships with eligible citizens to assess unmet needs and identify resources and support services.
- Assist each citizen to develop an Individualized Recovery Plan (IRP); which is goal-oriented and outlines step-by-step actions.
- Locate and connect citizens with available resources and support services.
- Conduct follow-up activities to monitor progress, advocate for issues and document results and closure during the citizen’s recovery process.
- Conduct and propose a recovery partnership.
- Set up an in-person meeting.
- Listen and assess all concerns.
- Identify unmet needs.
- Problem solve and match needs to resources and support services.
Report State Agency Fraud (Office of the Inspector General)
To report fraud, waste, abuse, mismanagement, or misconduct within or involving a state agency, call the State Inspector General at 1-855-723-7283 (1-855-SC-Fraud), or visit the State Inspector General's website to file a complaint online.