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Disaster Case Management (Palmetto Disaster Recovery)

Disaster Case Management

Disaster Case Management (DCM) is a process that involves a partnership between a disaster case manager and a citizen to develop and carry out an Individualized Recovery Plan.

Mobile Intake Sites

As part of the evolving protocols for dealing with reducing potential COVID-19 exposures, state agencies have been directed to employ practices that promote social distancing and eliminating non-essential travel.  Because of this directive we must cancel the mobile intake sites until further notice.  We will update our information as the situation warrants.  We ask for your patience and cooperation during this difficult time for our community.  If you must talk to someone regarding services available through Palmetto Disaster Recovery please call 1-888-860-7137     

Services Available

  • Assist eligible citizens with their disaster-caused unmet needs.
  • Assist citizens in problem solving.
  • Long-term needs may include financial, physical, emotional or spiritual well-being.

Implementation Process

Once a citizen is considered eligible by their disaster case manager, the implementation process will begin. The objective of this process is for disaster case managers to:

  • Create relationships with eligible citizens to assess unmet needs and identify resources and support services.
  • Assist each citizen to develop an Individualized Recovery Plan (IRP); which is goal-oriented and outlines step-by-step actions.
  • Locate and connect citizens with available resources and support services.
  • Conduct follow-up activities to monitor progress, advocate for issues and document results and closure during the citizen’s recovery process.

Our Steps

  1. Conduct and propose a recovery partnership.
  2. Set up an in-person meeting.
  3. Listen and assess all concerns.
  4. Identify unmet needs.
  5. Problem solve and match needs to resources and support services.



Report State Agency Fraud (Office of the Inspector General)

To report fraud, waste, abuse, mismanagement, or misconduct within or involving a state agency, call the State Inspector General at 1-855-723-7283 (1-855-SC-Fraud), or visit the State Inspector General's website to file a complaint online.