Disaster Case Management

Disaster Case Management (DCM) is a process that involves a partnership between a disaster case manager and a citizen to develop and carry out an Individualized Recovery Plan.     

Services Offered

• Assist eligible citizens with their disaster-caused unmet needs.
• Assist citizens in problem solving.
• Long-term needs may include financial, physical, emotional or spiritual well-being.

Implementation Process

Once a citizen is considered eligible by their disaster case manager, the implementation process will begin. The objective of this process is for disaster case managers to:

• Create relationships with eligible citizens to assess unmet needs and identify resources and support services.
• Assist each citizen to develop an Individualized Recovery Plan (IRP); which is goal-oriented and outlines step-by-step actions.
• Locate and connect citizens with available resources and support services.
• Conduct follow-up activities to monitor progress, advocate for issues and document results and closure during the citizen’s recovery process.

Our Steps

1. Conduct and propose a recovery partnership.
2. Set up an in-person meeting.
3. Listen and assess all concerns.
4. Identify unmet needs.
5. Problem solve and match needs to resources and support services.

Note:

Report State Agency Fraud (Office of the Inspector General)

To report fraud, waste, abuse, mismanagement, or misconduct within or involving a state agency, call the State Inspector General at 1-855-723-7283 (1-855-SC-Fraud), or visit the State Inspector General's website to file a complaint online.